Tuesday, September 13, 2016

Fast Solution to Error: Cannot complete the Windows Experience Index

Cannot complete the Windows Experience Index

Hello I've had my computer for a while now and have been messing around with performance settings and what not.
All of the sudden WEI can no longer complete.
It gets to the end of the disk performance check and...
It says to be it can not be completed and it explains with a small box how there may be a misscommunication with the system drivers ect.
generic message, and only a "Continue" dialog option.
this happened after I set up a new overclock that runs stable, and I wanted to see what the WEI would give it.
It didnt work so I removed the overclock to see if that was the issue.
It still crashed when i removed the overclock.
It worked sucessfully may 16th after I applied a ram overclock and XMP that upped my experiance to 7.8, I was trying to reach 7.9  and a Processor caclulation of at least 7.7
Here's my system specs
Alienware Aurora (R1 2009 Series)
Intel Core i7 920 (Quad core CPU- 8threads)"2.67GHZ Bloomfield" Overclocked to 3.2Ghz.
Evga Nivdia GeForce GTX570 1280MB 320bit GDDR5
Corsair Vengence 12GB(3x4)1600mhz DDR3 Tripple channel RAM(slots 1 3 and 5)
Alienware mATX Intel X58 Chipset motherboard system(Motherboard+MI/O controller board)
1x 1Terabyte Seagate HDD(Main)7200RPM 1x 2Tb WD HDD 7200RPM 1x 320GB WD 5400RPM
Alienware Lunar Shadow 875W PSU
Windows 7 Home Premium Edition (64-bit) (Build 7600)
Dell 24inch 16:9 1920x1080p LED monitor, 2ndary 16:10 (1440x900) moniter  TruColor Monitor

Accessory attachments:Alienware TactX Keyboard, Razer DeathAdder Mouse, Xbox360Controller

Keys to the Problem Cannot complete the Windows Experience Index

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Windows Experience Index has a log file "%SystemRoot%\Performance\WinSAT\winsat.log".
That may give some relevant details.
Please post the logs here so that we can check what exactly is causing the problem.

Also follow the methods listed below:

Method 1: Check a drive for errors

Important: If any data available on the hard drive might be lost, when performing chkdsk, as the chkdsk tries to repair that affected sector.

Method 2: I would suggest you update all the drivers and check if Windows Experience Index functions normally.

Update drivers:

Method 3: Perform clean boot

A clean boot will help us determine if there is a process or service preventing Windows Experience Index (WEI) from running.
Follow the steps found on the following link to pinpoint the item or service causing the issue:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.

Method 4: Try performing SFC scan on the computer.

SFC tool scans system files and replaces incorrect versions of the system files by using the correct versions.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

Check Windows System Requirements

This error can be due to some configuration requirements for you system. If your PC hardware is not up to par, then make sure you upgrade where necessary before continuing:

Microsoft Windows Requirements :

  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)

Another Safe way to Fix the Problem: Cannot complete the Windows Experience Index:

How to Fix Cannot complete the Windows Experience Index with SmartPCFixer?

1. Download Error Fixer. Install it on your system.

2. After the scan is finished, you can see the errors and problems which need to be repaired.

3. The Fixing part is finished, the speed of your computer will be much higher than before and the errors have been removed.

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